CUSTOMER SERVICE & F.A.Q.'s:

Phone: 800-553-6633 (1 + 608 + 288 9252 International)
E-mail: info@lifelineusa.com
HOURS:  24 hours / 7 days a week

Shipping:

---

United States:

International:

• All pricing on the Lifeline web site is on an EX-Works basis (INCOTERMS EXW)  Madison , Wisconsin USA; meaning that all freight, taxes, import duty, forwarding and import documentation costs from our warehouse door are the responsibility of the international purchaser.

Shipping Quotes:

• To get the most accurate and up to date price quote for shipping please place all the product you wish to purchase in your shopping cart. View the cart and at the bottom of that page you can then enter your postal code to receive a shipping quote. The quote is generated using weight, dimension and your shipping destination information transmitted to our various couriers.
• International orders shipped by Lifeline will ship by Fed Ex International only.
• PO Box mailing addresses must use US Mail.  Note:  Kettlebells cannot be shipped via US Mail.

Customer Pickup:

• Customer pickup orders that are not picked up within 10 business days of order placement will be returned to inventory
• A 25% of order value FEE will be charged for canceled customer pickup orders or orders not picked up within 10 business days
• Customer pickup from Lifeline's corporate distribution center at 404 Holtzman Road, Madison, WI 53713

Backorders:

• Backordered product is for purchase, and will be shipped to you once it arrives and is back in inventory.
• Credit card charges will be authorized at the time of purchase but will NOT be assessed until the product is shipped.

Returns & Replacements:

1. Contact customer service at 80-553-6633 or by email to execute a return and receive an RGA number.
2. Products must be in “like new” condition and have been purchased from LifelineUSA within the last 90 days.
   1. Products not purchased directly from Lifeline may not be returned to Lifeline.  Contact the distributor they were purchased from to execute a return or exchange.
      
      
      

Product Defects & Flaws:

• LifelineUSA offers a Lifetime Warranty on Lifeline product defects or flaws.
  • Normal wear and tear are not covered after 90 days
  • Product damage due to misuse is not covered and may be dangerous. Always follow product instructions.

Warranty, Terms and Conditions:

---

• LifelineUSA products come with a Standard 90-Day Return Policy, and a Lifetime Warranty on product defects and flaws.See Returns and Replacements for details.
• This website price list constitutes an offer to sell. Prices are subject to change without notice. LifelineUSA reserves the right to change or improve the design of any product at any time without notice. Most LifelineUSA products contain 100% natural latex rubber.
  
  

Privacy Information:

---

• • In order to provide the safest shopping experience possible, LifelineUSA requires that customers create an account in order to place an order. This process is seamless and can take less than a minute upon checkout when placing your first order. Once an account has been created, LifelineUSA will use cookies ONLY while you are visiting our web site in order to keep track of who you are as you move throughout the web site.
    
    
  • A cookie is a small data file that a Web site may send to your browser and which may then be stored on your hard drive. Our Web site uses cookies to simulate a continuous connection —cookies let us "remember" information about your preferences and session, and allow you to move within areas of our Web sites without reintroducing yourself. No personally identifiable information is stored in these cookies.
    
    
  • Any time that personal information is requested of our customers, the site will switch from unsecured to secured. This is done using 128-Bit SSL (Secure Socket Layer) encryption. At the time of checkout, LifelineUSA.com may record your IP address (Internet Address) in order to protect against fraud.
    
    
  • LifelineUSA is required to send transactional e-mails to customers who place an order with us online. We also send a monthly newsletter featuring company news and special product promotions to customers upon request. By making a purchase, you are not automatically enrolled to receive marketing-related e-mail messages. All marketing e-mails sent by LifelineUSA include opt-out instructions for those customers who no longer wish to receive them.
    
    
  • Customers who do not create an account may still check out but waive the ability to access order history, shipping status, and other online convenience services
    
    
  • LifelineUSA's website utilizes 128-Bit SSL technology to encrypt all data passed between the customer and the site. LifelineUSA is experienced when dealing with ecommerce transactions; however, your use of this site releases LifelineUSA from any liability due to the theft of personal information caused by network intrusion that is able to surpass this standard protection.
    
    
  • In addition to encryption, LifelineUSA will hide all but the last four (4) credit card numbers when viewing receipts and invoices of placed orders.
    
    
  • Customer information will be provided to our credit card processing company for the purpose of validating your identity, and verifying that you have the funds to make a purchase.
    
    
  • Changes may occur on occasion to this privacy policy. It is your responsibility to check for changes.
    
    Information you provide – When you sign up for a LifelineUSA Account, we ask you for personal information. LifelineUSA does not give out, rent or sell any of this information. 
    
    
  • Cookies – When you visit LifelineUSA, we send one or more cookies to your computer or other device. We use cookies to improve the quality of our service, including for storing user preferences, and identifying user behaviors that will enable us to improve our services.
    
    
  • User communications – When you send email or other communications to LifelineUSA, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
    
    
  • Third Party Applications – Lifeline may make available third party applications, such as partnership programs, through its services. The information collected by LifelineUSA when you enroll in a third party application is processed under our Privacy Policy. Information collected by the third party application provider is governed by their privacy policies.
    
    
  • Other sites – This Privacy Policy applies to LifelineUSA's services only. We do not exercise control over the sites displaying our products. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.



If you have any questions about this Privacy Policy, please feel free to contact us through our website or write to us at:




Privacy Matters
c/o LifelineUSA
404 Holtzman Road
Madison, WI, 53713
USA